Delivery Ordering and Tracking Systems of Cargo Delivery Companies
This study is meant to analyze delivery ordering and the tracking systems of cargo delivery companies including what challenges companies face in implementing the tracking system. This study will research and analyze the process of delivery, transportation, and logistics involved in ensuring that customers have access to the products from organizations, which are meant to satisfy their needs. The research adopted a case study design, which involved collecting information from some of the key players in cargo industry. A questionnaire was used to collect information from different cargo companies across the United States. Data analysis was done using the descriptive research design, which revealed the process involved in implementing the system and the benefits the system has on the companies. The integration of the system has improved the performance of the cargo delivery companies and reduced the costs involved with hiring external parties to secure the cargo. Challenges involved with the implementation of the system were also analyzed and the impact they have on the performance of the companies. The research findings revealed that the major challenge in implementing the tracking system was the cost of implementing the system, as an adequate IT structure is required for the installation of the system. The study recommends that the cargo delivery companies to involve their employees in the implementation process of the tracking systems.
Delivery Ordering and Tracking Systems of Cargo Delivery Companies
The cargo industry involves the transportation and delivery of goods from one place to another with the aim of satisfying customer’s needs. This process involves transport and logistics, tracking, and delivery of goods to the required destination (Lynn ; Hansen-Winter, 2014). Cargo delivery companies are concerned with the coordination and facilitating the flow of fright from the origin to the destination, which involves managing transportation services, and other firms involved in the process (Lynn ; Hansen-Winter, 2014). These companies provide different services to customers, which include picking of goods from manufactures, shipping and transportation services, and warehousing services. Shipments of goods can be through train, ships, or airline services (Lynn ; Hansen-Winter, 2014). The work of these companies is to ensure that goods are delivered on time, at the right place, and are secure. For international freight, the cargo companies ensure the clearing of goods at customs offices (Lynn ; Hansen-Winter, 2014). This paper is going to analyze delivery ordering and the tracking systems of cargo delivery companies.
Most organizations cannot achieve their goals and objectives of delivering their goods and products to customers without the incorporation of cargo companies. It is important that all organizations adopt a company to help them in safely delivering their products to their customers (Burges, 2013). Due to the high risks involved in the shipment and transportation of cargo from place to place, the cargo delivery companies have also implemented strategies to protect their goods during the shipment process. One of the processes involves delivery ordering which involves a clear and open process of clearing other parties besides the owner to collect cargo from the companies (Burges, 2013). This process protects other individuals from collecting cargo belonging to other people without proper approval. Another strategy is cargo-tracking systems, which involves providing information on the movement of cargo from the loading point to the destination point where the cargo is destined to be offloaded (Burges, 2013).
This system is mostly an electronic system and helps cargo companies to monitor the movement of goods, which helps in preventing theft of goods in transit or the interference of goods intended to be delivered in a given state (Lynn ; Hansen-Winter, 2014). Before the integration of these systems, cargo in transit would be stolen or exchanged, which would affect a company’s reputation and ultimately the owner of the goods. This would also incur many costs to the cargo company, which would have to pay for damages to the organization, which owned the goods. This led to innovations in the cargo delivery industry where the tracking system was adopted which has had positive results for the cargo delivery companies (Lynn & Hansen-Winter, 2014).
The study will use a descriptive research design to analyze the implementation of the tracking system and the challenges involved in the implementation process. This process will give a deep insight of the tracking system, how it is implemented and the benefits of the system to the cargo delivery companies (Yin, 2013). Descriptive research design involves analyzing the answers given by the participants of this study, which are cargo delivery companies. Information provided by these companies will help in understanding the cargo tracking system better relating to the implementation process, their benefits, and challenges associated with the implementation of the system (Yin, 2013).
Information was collected through a survey by using questionnaires where different cargo delivery companies participated in the process (Yin, 2013). Well-structured questionnaires were used to extract information from the respondents where they were free to give their opinions related to the questions (Yin, 2013). The respondents were also assured of confidentiality, as their names were not included in the questionnaires. Any unclear questions were clearly explained to help the respondents give clear answers (Yin, 2013).
Population of the Study
The population of the study involved different cargo companies, which included Deltafill Express and Pilot freight services. The questionnaires were administered to the employees of the two companies who included the management of the companies (Yin, 2013). 50 employees participated in the study from the two companies as this number is recommended to provide adequate information for descriptive studies. The employees are involved in the shipment process and are more informed on the impact the tracking system has on the performance of the companies (Yin, 2013).
Data Analysis, Results, and Interpretation
This process involves structuring the collected information to make it easier to communicate and understand in relation to the research study (Yin, 2013). The findings indicate that 60% of the respondents agreed on the easy to use applications, which are able to provide tracking services to the company while 20% had difficulties in using the tracking applications due to their complexity. Although the two companies have already installed the tracking systems, there are still challenges involved in the complete adoption by its employees. However, the system has had positive results for the companies with an easier process of tracking cargo through the supply chain, which provides information to owners who work under strict time zones. Based on the findings, 25% of the respondents agree that most of the companies’ objectives have been achieved through the integration of the tracking system. Since the companies had contracted other organizations to provide the tracking services, the organizations had been able to meet the requirements, which had been set to them.
10% of the respondent however stated that more has to be done to improve the safe shipment of goods besides the tracking system. Some of the ideas included cultivating a virtue of trust in the organizations and providing good leadership in the companies, which will improve and motivate the employees in their performance. Improvement of IT structure is also a process, which has to be implemented as the tracking system has not been fully integrated into the companies due to the limitations of information technology structure. However, the implementation of the tracking system has enabled the companies to improve their services in performance and effectiveness, which is a positive outcome for the companies. This process also requires regular update as individuals are also becoming more innovative and are able to hack the system and steal cargo in transit.
This has led to increased costs of maintaining the system and employing qualified personnel to monitor the system. The research indicated an increase in 23% of the total costs involved in the monitoring of cargo in transit. 80% of the management had positive reviews regarding the implementation of the tracking system and the cost of monitoring the system was irrelevant compared to the positive results the system has on the companies. A 20% of the employees were comfortable with working with the system as the tracking system reduces the responsibilities of the employees in determining and monitoring the location and status of cargo in transit. Due to the increase of smart phones, the tracking system could be operated anywhere and by anyone with the knowledge of operating a Smartphone.
The tracking system involves monitoring the movement of goods, which are transported by individuals, which poses a privacy concern to the individuals. This can increase the risks associated with cargo transportation as the wrong individuals may access this information, which may endanger the lives of the drivers or the people in charge of transporting the goods (Lewis, 2017). Since this information is accessed through the internet, it can be easily hacked by people with negative intentions, which can have negative outcomes to the individuals. There should be regulations, which protect individuals who are concerned with accompanying the cargo in transit due to the security of their private information (Lewis, 2017). Confidentiality of all workers should be respected and information already available should be protected from access by third parties. Companies should implement measures to protect employees where there has been a breach of privacy by unauthorized members (Lewis, 2017).
Impact of Technology
Technology has played a major role in the development and integration of the tracking system in cargo delivery companies. With the advancement of technology, the tracking systems are able to track cargo more efficiently (Kunaka ; Carruthers, 2014). Technology has enabled the transmission of information regarding the movement of cargo easier and quicker which makes the tracking system more reliable and efficient. Information is easily passed to the management in case of an emergency, which enables the management to address the issue immediately avoiding any delays, which may have negative effects on the organization (Kunaka ; Carruthers, 2014). Technology has also led to a reduction in the costs incurred in the monitoring of cargo, as few employees are needed to physically monitor the cargo. Technology has also enabled cargo to be tracked locally as well as internationally (Kunaka ; Carruthers, 2014).
Relevance to Today’s Managers
Managers in the cargo delivery companies need to integrate this system into their companies for them to achieve their goals and objectives. With the advancement of technology, it is difficult to remain competitive in these current times without the adoption of advanced systems into organizations (S?adkowski, 2018). The tracking system has largely reduced the costs incurred in monitoring cargo in transit, which is a role of every manager to ensure reduced costs as these impacts the revenue margins of the organization (S?adkowski, 2018). This system also reduces the risks associated with cargo transportation, which include theft and delays in the shipment process, which negatively affect the company’s goals. Managers should adopt this system and train their employees on the integration of this system into the organization, as there are positive outcomes associated with the system (S?adkowski, 2018).
What Will Happen In The Future
The tracking system will continue developing with the advancement in technology to enable more improved services by the cargo delivery companies. Tracking of cargo has continued to transform from the early times where this was done manually incurring a lot of costs and high risk factors (Lynn ; Hansen-Winter, 2014). This made the services of cargo transportation and delivery expensive to the owners of the goods. However, with the advancements in technology, companies as well as owners are able to track their cargo easily, which makes the tracking system a reliable system. With more advancement in the future, the delivery and monitoring of cargo will be easier and more reliable with an increased trust between cargo delivery companies and the owners of the cargo (Lynn ; Hansen-Winter, 2014).
The research has showed the benefits of implementing tracking system to cargo delivery companies. Cargo delivery companies are able to monitor the movement of cargo, which has had a positive impact to the companies (Kunaka ; Carruthers, 2014). The strengths and benefits associated with the integration of the tracking systems outweighs the disadvantages, which include private concerns and costs related with the implementation of the tracking systems (Kunaka ; Carruthers, 2014). This system helps organizations in making informed decisions regarding cargo in transit as the tracking system provides reliable information, which is important in planning delivery periods. This system also reduces the risks of theft and other illegal activities, which are associated with the transportation of valuable cargo (Burges, 2013). This has increased the speed of delivery as well as improved quality of cargo. The study realized that employee participation is important in the implementation of the tracking system as well as adequate information technology structure (Burges, 2013).
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Kunaka, C., ; Carruthers, R. (2014). Trade and transport corridor management toolkit. Washington, D.C.: The World Bank.
Lewis, R. (2017). Under surveillance. Being watched in modern America. Austin: University of Texas Press.
Lynn, J., ; Hansen-Winter, B. (2014). Start your own freight brokerage business: Your step-by-step guide to success. Irvine, California: Entrepreneur Press.
S?adkowski, A. (2018). Transport systems and delivery of cargo on East-West routes. Cham, Switzerland: Springer.
Yin, R. K. (2013). Case study research: Design and methods. Thousand Oaks: SAGE Publications, Inc.