Unit 302 – Engage in personal development in health, social care or children’s and young people’s settings.
Within my own work role, I provide person centred care to clients with a range of medical conditions, helping them remain within their own home. I perform spot checks on the other carers to check that everything is being done correctly and advise them of anything that they could be doing differently. I also complete assessments of new clients finding out as much about them and what care they require I then go and fill out a risk assessment of the property, the information from which is compiled into a care plan by the office, this is then placed into the client’s home and becomes the bible of the carers who go there. There are many standards as a carer that are set by the governing bodies such as CQC, also standards that are set by my employer. My employer expects me to have a good understanding of all the standards set so I can go beyond them whilst delivering the best possible care. I am also expected to refresh myself on them regularly to ensure I am up to date with the expectations of CQC.
Reflective practice is the ability to reflect on your own performance and learn from it as a part of continuous learning. Within the care sector we learn from our own experiences so reflecting on what we see on a day to day basis is key to our own individual learning. Reflecting on our own work and the others we work with will in turn improve the quality of care given to the clients. Reflective practice involves 4 main parts which can either be DO-REVIEW-LEARN APPLY or ACT-OBSERVE-REFLECT-PLAN.
My own religious belief may affect my work by not understanding certain factors of different religions, such as talking about Christmas in front of clients whose religion doesn’t celebrate it. My own experiences may affect the way I work in both a positive and a negative way. For example, some clients may see myself as inexperienced and under qualified due to my age and my previous job.
To evaluate my own knowledge and understanding of the relevant standards, I look back on the decisions that I made throughout the working day. By looking back, I will be able to see if I could have done anything differently and what impact that difference would have on the clients. A real-life example of this was when a client was getting agitated and I didn’t help the situation by answering back, after this situation I reflected on what happened and realised that answering back just fuelled the situation. From this I learnt that I need to focus on giving the service user the best possible care and if a situation like that happened again I need to try and make the service user feel calm and ensure they receive the best care in every situation. This helped me when the same situation occurred a few weeks later, I maintained my professionalism, recorded what happened, continued delivering the care to the service user and they calmed down, so I was able to ensure they got the care they needed.
There are many types of support that are available to carers for planning and reviewing your own development. These can include, formal support, informal support, supervision, appraisal, within the organisation and from beyond the organisation. A main type of support within the care community is supervisions, from these you’re able to outline any issues that you have to your supervisor/manager, these supervisions allow me to find out of any issues that the management or clients have with me, from these I get a sense of what I need to do to progress. This can also help me improve the care I provide to the service user. They will also give you appraisal and inform you of what you need to do to progress within the company working your way up. Support from beyond the organisation may include family, even though you must be careful when talking about work related things you can still get support from them. For example, when the first client passed away after I first started working for the company it really hit me, they say not to get close with the clients but working on a one to one basis it becomes difficult as they start to depend on you. From this I required the support of my loved ones to help me get through the clients passing. They help me with my own development by supporting me through decisions that I make in relation to my work.
Learning activities have impacted my knowledge as a carer in a varied amount of ways. Such as, when I started the dementia workbook given to me by my supervisor. This expanded my knowledge of dementia and how it can affect everyone in different ways. I also learnt that there was more than one type of dementia, from doing this work book it allowed me to adapt how I deliver the care to the service users and make it more person centred and ensure they get the best possible care for their circumstance. Another example is when I first started my training we covered confidentiality, this is a big part within care. I experienced difficulties when it came to confidentiality as there is a fine line between maintaining the clients trust but also maintaining their safety. This training allowed me to know when I need to report something to the office due to a risk to the client’s well-being. Speaking to the parents/family members of the service user will help allow you to understand what their condition is and how to adapt your care to best suit them and their needs. There are many different types of learning activities such as one-to-one, group activities and classroom sessions. It depends on the type of activity being undertaken on how it will affect practice. Once you have completed a learning activity there should be a follow up with you trainer to ensure that your able to put into practice what you have learnt.